Mark Goulston Posted on Tuesday, February 4, 2014 at 5:01PM 
If you're going to drag a horse to water, it helps if they are thirsty.
Nearly everyone needs to be a better listener, but few want to. What people want is to have others listen to them. Wouldn't you agree?
So how so you cause people to be "thirsty" to become better listeners?
Mark Goulston Posted on Sunday, February 2, 2014 at 2:40PM 
People who resist new programs because they appear to require a lot of effort, brain power and behavior out of their competence, confidence and comfort zone will be more open to an easily usable and disruptive tool that immediately produces positive results.
Why?
Mark Goulston Posted on Wednesday, January 29, 2014 at 9:50AM 
If a consulting firm comes up with a solution to a problem in the desert and nobody cares about it, does it make a difference... and does the company that hired it renew or decide "to go in a different direction"?
Q: How often at the end of a consulting contract or after a client company has used you for a year, do they say, "Our only regret is that we didn't hire you five years ago. What other capabilities do you have and how scalable are you because going forward we want to use you extensively and immediately at many levels and in many departments of our company?"
Mark Goulston Posted on Saturday, January 25, 2014 at 2:53PM 
In a regular conversation, you have twenty seconds to talk before you begin to wear out your welcome.
Click on image below twice s-l-o-w-l-y to enlarge
Mark Goulston Posted on Saturday, January 18, 2014 at 7:54PM 
It is not the strongest not the most intelligent of the species that survives; it is the one that is most adaptive to change - Charles Darwin
Six months following the end of a change initiative what percentage of the people in your company or organization:
Mark Goulston Posted on Saturday, January 11, 2014 at 10:50AM 
This year I made the New Year Resolution to not deal with anyone I need to persuade, convince or arm twist to do anything.
Mark Goulston Posted on Monday, January 6, 2014 at 3:01PM 
You never get a second chance to make a good first impression. – Will Rogers
Unlike what the song by the rock band, War, proclaimed in 1972, the world is not a ghetto... it is a silo. That means that as the pressure to develop niches and specialization increases, it is becoming more of a challenge to communicate effectively across silos each of which represent subcultures within a company or organization as well as across cultures.
Mark Goulston Posted on Monday, December 30, 2013 at 8:28PM 
If you're suffering from networking burnout it's probably because it's something you need to do, but don't want to do. It may also seem that you're putting out a lot of effort for what you get in return. Not liking doing something + not being successful at it are a recipe for burnout.
;)