Cheryl talks about how it takescourage to admit your failings and it also take courage to define what success really means to you. She also talks about the need for having plans and consistent practices that are applicable for and applied to the entire organization.
How have you seen companies handle it when there is not enought revenue being generated to support the existing staffing level. Have you seen or have you implemented "Heartfelt" approaches to "rightsizing" the organization? What practices do you believe work best and why?