Mark Goulston Posted on Thursday, June 27, 2013 at 6:10PM I was pleased to watch him live and see him get a standing ovation from everyone, including Oprah.
Deb Boelkes Posted on Monday, June 3, 2013 at 2:03PM 
While this isn't a recent article, it's a great story about David T. Feinberg, President of UCLA Health, Chief Executive Officer of UCLA Hospital System, and Associate Vice Chancellor of UCLA Health Sciences - In Action.
Do you treat your customers like members of your own family? Do others in your company treat them that way? Do your providers treat you that way?
Click here to read about David.
Mark Goulston Posted on Monday, April 22, 2013 at 8:18PM 
From HBR: How to Really Understand Someone Else by Mark Goulston and John Ullmen based on their book, REAL INFLUENCE: Persuade Without Pushing and Gain Without Giving In (Amacom, 2013)
(Stay Tuned for the Heartfelt Leadership video interview with Mike Critelli)
Mike Critelli, former CEO of the extraordinarily successful company, Pitney Bowes was one of the highly prestigious Good to Great CEOs featured in the seminal book by Jim Collins on how the most successful businesses achieve their results.
Mark Goulston Posted on Friday, April 19, 2013 at 9:22PM 
Lawrence Koh is one of the seminal thought leaders at Conscious Capitalism. Koh is the founder of The UTOPIA Project, which seeks to relieve the effects of poverty by creating jobs opportunities to manufacture and distribute UTOPIA-branded products worldwide. Profits from the Project are used to provide food, clothing, shelter, clean water, education, personal development programs, and skill training to those in need.
He also founded the Students for a Better Tomorrow Foundation (SBT), which mentors youth in relationship-building and entrepreneurial business skills. In 2003 he received the America’s Promise–Marketable Skills Award for his work in empowering teens.